Terms and Conditions

SkillTrainer AI Platform — Users and Administrators

1. Interpretation

1.1 Definitions

In these Terms, the following definitions apply:

“Platform”	The SkillTrainer AI web application, mobile application, API, and any associated services operated by the Company.
“User” / “you”	Any individual or entity accessing or using the Platform, whether on their own behalf or on behalf of an organisation.
“AI-Generated Content”	Any output, response, recommendation, or material produced by the Platform’s artificial intelligence systems in response to User inputs.
“User Data”	All data, content, prompts, queries, and information submitted to the Platform by a User.
“Confidential Information”	Any non-public technical, commercial, or operational information relating to the Company or the Platform.
“Intellectual Property Rights”	All patents, copyright, trade marks, trade secrets, database rights, and other proprietary rights worldwide.
“Personal Data”	Has the meaning ascribed in the Personal Data Protection Act 2010 (Malaysia).
“PDPA”	The Personal Data Protection Act 2010 of Malaysia, as amended from time to time.

1.2 Interpretation Rules

• References to a statute or statutory provision include all subordinate legislation made under it and any amendment or re-enactment.
• The singular includes the plural and vice versa.
• Headings are for convenience only and do not affect interpretation.
• “Including” and “includes” are not words of limitation.

2. Acceptance of Terms

By accessing, registering for, or using the Platform in any manner, you confirm that:

• you have read, understood, and agree to be bound by these Terms and the Privacy Policy;
• you are at least 18 years of age, or if a minor, that you have obtained verifiable parental or guardian consent prior to use;
• if using the Platform on behalf of an organisation, you have full authority to bind that organisation to these Terms, and your organisation accepts these Terms.

These Terms are effective from the date you first access the Platform. The Company reserves the right to require affirmative re-acceptance upon material update of these Terms.

3. Nature of Services

The Platform provides AI-assisted training, productivity guidance, skill development content, and related educational tools (collectively, the “Services”). The Services are intended to support and supplement — not replace — professional advice, institutional training, or expert judgment where such is required.

The Company makes no representation that the Services are appropriate for use in any specific professional, regulated, or high-stakes context. Users operating in regulated industries (including healthcare, law, finance, and engineering) are responsible for ensuring that any use of the Platform complies with applicable professional standards and regulatory obligations.

4. AI-Generated Content

4.1 Nature of Outputs

The Platform uses machine learning models to generate responses, recommendations, and other content. You acknowledge that:

• AI-Generated Content is probabilistic and may be incomplete, inaccurate, or require independent verification;
• outputs may differ across sessions due to model behaviour and input variation;
• AI-Generated Content does not constitute professional, legal, medical, financial, or regulatory advice;
• the Company does not warrant the accuracy, fitness for purpose, or completeness of any AI-Generated Content.

4.2 User Responsibility for Outputs

Users are solely responsible for evaluating, verifying, and determining the suitability of AI-Generated Content before relying on or applying it. The Company shall not be liable for any loss or damage arising from reliance on AI-Generated Content without independent verification, particularly in high-impact or regulated contexts.

4.3 Ownership of AI-Generated Content

Subject to clause 6 (Intellectual Property) and applicable Malaysian law:

• the Company does not claim ownership of AI-Generated Content produced in direct response to your inputs;
• you may use such outputs for your internal, non-commercial purposes, subject to these Terms;
• you may not represent AI-Generated Content as human-authored where such misrepresentation would be misleading or unlawful;
• to the extent permitted by law, any Intellectual Property Rights in AI-Generated Content are hereby assigned or licensed to you on a non-exclusive basis for permitted use only.

5. User Responsibilities

By using the Platform, you agree to:

• use the Platform only for lawful purposes and in compliance with all applicable laws and regulations;
• exercise independent professional judgment when applying AI-Generated Content to real-world decisions;
• ensure all information you submit is accurate and that you are authorised to submit it;
• maintain the security of your account credentials and notify the Company immediately of any unauthorised access;
• comply with all reasonable instructions and guidelines published by the Company regarding Platform use.

6. Acceptable Use

6.1 Prohibited Conduct

You must not use the Platform to:

• engage in any unlawful, fraudulent, defamatory, harassing, or harmful activity;
• upload, transmit, or process third-party confidential or personal data without proper legal authority or consent;
• attempt to reverse engineer, decompile, disassemble, or extract source code, model weights, or training data from the Platform;
• conduct prompt injection attacks, adversarial inputs, or other attempts to subvert or manipulate the AI systems;
• perform automated scraping, crawling, or bulk data extraction without the Company’s prior written consent;
• reproduce, resell, sublicense, or commercially exploit the Platform or its outputs without authorisation;
• transmit malicious code, introduce security vulnerabilities, or interfere with Platform infrastructure;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• generate, facilitate, or distribute content that is obscene, discriminatory, or that constitutes hate speech.

6.2 Consequences of Breach

The Company reserves the right, without prior notice, to suspend or terminate access to the Platform, remove non-compliant content, and pursue all available legal remedies in the event of any actual or suspected breach of this clause.

7. Intellectual Property

7.1 Company IP

All Intellectual Property Rights in the Platform, including its software, underlying models, architecture, design, databases, training methodologies, branding, and proprietary content, are owned exclusively by the Company or its licensors. No rights are transferred to you except as expressly stated in these Terms.

7.2 User Data Licence

You retain ownership of all User Data you submit. By submitting User Data, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable licence to:

• process and store User Data to provide and operate the Services;
• use User Data in aggregated and anonymised form to improve AI model performance and Platform features;
• generate statistical insights from anonymised usage patterns to enhance user experience.

This licence does not permit the Company to sell or commercially exploit your User Data in identifiable form to third parties.

8. Confidentiality

You agree to:

• maintain the confidentiality of all Confidential Information disclosed to you through or in connection with the Platform;
• not reproduce, distribute, publish, or commercially exploit proprietary Platform content without the Company’s prior written consent;
• use Confidential Information only for the purpose of using the Services as permitted under these Terms.

The obligations in this clause do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already in your possession at the time of disclosure; or (c) is required to be disclosed by law or court order, provided you give the Company prompt written notice.

9. Data and Privacy

The Company’s collection, use, and processing of Personal Data is governed by the Privacy Policy, which forms part of these Terms and is incorporated by reference. By accepting these Terms, you also accept the Privacy Policy.

The Company processes Personal Data in accordance with the PDPA and applicable data protection laws. You represent and warrant that any Personal Data you submit relating to third parties has been collected and may be processed lawfully.

10. Service Availability

The Company shall use commercially reasonable efforts to maintain Platform availability. However, you acknowledge that:

• the Platform may be unavailable during scheduled or emergency maintenance periods;
• service interruptions may occur due to third-party infrastructure, force majeure events, or factors outside the Company’s control;
• the Company does not guarantee uninterrupted, error-free access and shall not be liable for any loss arising from service unavailability, subject to clause 11.

11. Limitation of Liability

11.1 Exclusions

To the fullest extent permitted by Malaysian law, the Company shall not be liable for:

• indirect, incidental, special, consequential, or punitive loss or damages;
• loss of profits, revenue, data, business opportunity, goodwill, or anticipated savings;
• damages arising from reliance on AI-Generated Content without independent verification;
• losses arising from unauthorised access to your account due to your failure to maintain credential security.

11.2 Liability Cap

Where liability cannot be excluded under applicable law, the Company’s total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) Malaysian Ringgit Five Hundred (MYR 500).

11.3 Carve-outs

Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by the Company’s negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be lawfully limited or excluded under Malaysian law.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• your use of the Platform in breach of these Terms;
• any third-party claim relating to User Data you submitted, including claims of infringement or unlawful processing;
• your violation of any applicable law or regulation;
• your misrepresentation of authority to act on behalf of an organisation.

13. Disclaimer of Warranties

The Platform and all Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

The Company does not warrant that: (a) the Platform will meet your requirements; (b) the Platform will be uninterrupted, timely, or error-free; or (c) AI-Generated Content will be accurate, complete, or suitable for any specific purpose.

14. Age Restriction and Minors

The Platform is intended for users aged 18 years and above. If you are between the ages of 13 and 17, you may only use the Platform with verifiable parental or guardian consent. Users under the age of 13 are not permitted to use the Platform.

If the Company becomes aware that a user is under 13 years of age, it will terminate access and delete associated data without notice. Parents or guardians who believe their child has registered may contact us at hello@skilltrainer.ai to request data deletion.

15. Third-Party Links and Integrations

The Platform may contain links to third-party websites, tools, or services, or may integrate with third-party APIs. The Company:

• does not endorse, control, or accept responsibility for any third-party content or services;
• is not liable for any loss or damage arising from your use of third-party platforms or services;
• recommends you review the terms and privacy policies of any third-party service before use.

16. Beta and Pilot Features

Certain features may be made available on a beta or pilot basis. Such features are provided “as is” without support guarantees, may be withdrawn at any time, and may be subject to additional terms. The Company welcomes feedback on such features but is under no obligation to implement any suggested changes.

17. Suspension and Termination

17.1 Termination by Company

The Company may immediately suspend or terminate your access to the Platform, with or without notice, if:

• you breach any provision of these Terms;
• your use of the Platform poses a risk to the Company, other users, or third parties;
• required to do so by applicable law, court order, or regulatory authority.

17.2 Termination by User

You may terminate your account at any time by contacting us at hello@skilltrainer.ai. Termination does not entitle you to any refund unless expressly required by applicable law.

17.3 Effect of Termination

Upon termination: (a) all licences granted to you cease; (b) you must cease all use of the Platform; and (c) provisions that by their nature survive termination (including clauses 7, 8, 11, and 12) shall continue in full force and effect.

18. Changes to These Terms

The Company may update these Terms from time to time. Where changes are material, the Company shall provide at least fourteen (14) days’ notice by email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance. If you do not accept the updated Terms, you must cease using the Platform.

19. Dispute Resolution

19.1 Good Faith Negotiation

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good faith negotiation for a period of thirty (30) days from the date one party notifies the other in writing of the dispute.

19.2 Mediation

If the dispute is not resolved through negotiation, either party may refer the matter to mediation administered by the Asian International Arbitration Centre (“AIAC”) in Kuala Lumpur, Malaysia, in accordance with the AIAC Mediation Rules then in force.

19.3 Arbitration

If mediation fails or either party declines mediation, the dispute shall be finally resolved by arbitration administered by the AIAC in Kuala Lumpur, under the AIAC Arbitration Rules. The arbitration shall be conducted in the English language before a sole arbitrator. The arbitral award shall be final and binding.

19.4 Interim Relief

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from the courts of Malaysia pending the outcome of any dispute resolution process.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia. Subject to clause 19, the parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia, for any matter that falls outside the scope of the dispute resolution clause.

21. General Provisions

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between the parties in relation to the Platform and supersede all prior representations, warranties, and agreements.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
• Waiver: A failure or delay by the Company to exercise any right or remedy does not constitute a waiver of that or any other right or remedy.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign its rights to any successor entity without restriction.
• Force Majeure: The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including natural disasters, war, civil unrest, pandemic, or failure of third-party infrastructure.
• Notices: All legal notices to the Company must be sent to hello@skilltrainer.ai. Notices sent by email are deemed received upon confirmation of delivery.